Terms
In plain English: the rates on this site are the rates. We tell you what something will cost before we do it, we do not change anything on your machine without your OK, and we do not repair hardware. If we cannot help, we say so and point you somewhere that can.
Who you are dealing with
DEZCOOL LLC dba Nekko Digital operates Nekko IT, based in Honolulu. Reach us through the contact form.
What this site is
It describes a service and publishes its prices. Reading it does not put you under any obligation, and sending the form does not either — it starts a conversation. Work begins when we have agreed what is happening and you have said yes.
Prices
On-site work is $119 for the first hour, including travel within urban Honolulu, then $85/hr. Remote work is $75/hr with a one-hour minimum. These are the rates on the day you read them; if they ever change, the rate we quoted you is the rate you pay for work already agreed.
Tell us a budget and we will plan to it, and stop to ask before going past it. You pay for the first hour up front, by card, through a secure Square link we send you. If the work runs longer, we send a Square invoice for the extra time when we finish. We do not take cash.
What we do and do not do
We do software, setup, networks, printers, backups, security clean-ups and patient one-to-one help. We do not repair hardware — screens, batteries, logic boards — and we will tell you plainly when that is what a machine needs, along with where to take it. That advice costs nothing.
Your part
Two things help more than anything else: have a recent backup before we start, and be there to approve access when we ask. For remote sessions, you approve the connection, you watch it happen, and it ends when you end it. We do not change anything on your machine without your OK.
Please make sure you are entitled to authorise work on the equipment and accounts involved.
Where our responsibility ends
We take care, we explain what we are doing, and we stop when something looks risky. Even so, computers sometimes fail during ordinary work — that is why the backup matters. We are not responsible for data lost where no working backup existed, for hardware that fails on its own, or for services and software we did not supply.
If we get something wrong, tell us and we will put the time in to fix it. Beyond that, our responsibility for any piece of work is limited to what you paid us for it.
Other people's sites
Where this site links somewhere else, that place has its own terms and we do not control what it does.
Which law applies
The law of the State of Hawaiʻi.
Changes
If these terms change, the date at the top changes with them. Work already agreed runs on the terms that applied when we agreed it.
Questions about any of this? Ask through the form.