Small business · Honolulu on-site + all-islands remote
IT support without the retainer.
Responsive help for Honolulu's small shops, offices, and studios — on-site or by secure remote session, at the same published rates as everyone else. No contract, no monthly minimum, no jargon.
- On-site from $119 · Remote $75/hr
- Same technician every time
- Reply within 24 hours
The straight answer
Big-company IT, minus the contract.
When a managed-IT contract makes sense.
Dozens of machines, compliance requirements, servers that can't blink, someone on call around the clock. Real needs — and not ours. If that's your shop, we'll say so straight and you'll have lost nothing but a form.
When it doesn't — which is most small shops.
A handful of Macs and PCs, a point-of-sale that acts up, Wi-Fi that drops during the lunch rush, email and printers and one new hire's laptop. What you need is someone who shows up, fixes it, explains it, and bills the hour. That's exactly what we are.
In plain English: if you've got a few machines and no IT person, we're your IT person — hourly, no contract, same published rates as everyone else.
What we handle
The everyday stuff that stops a business.
- Wi-Fi and network trouble
- point-of-sale and peripheral hiccups
- email and account setup (Google Workspace, Microsoft 365)
- new-employee computer setup
- business data backups
- printers and scanners
- security check-ups and scam-proofing your staff
- patient one-on-one training on your own systems
Hardware repairs stay out of scope here too — same rule as everywhere on this site, same straight answer and pointer when a machine needs a shop.
How it works
Three steps. No mysteries.
-
Tell us what's going on.
The two-minute form, in your own words — "the POS freezes every afternoon" tells us plenty. We reply within 24 hours, Mon–Sat, with a plan and a time. -
We come to you — or connect remotely.
Scheduled around your business hours where we can, Mon–Sat, 10am–5pm — at the counter, in the back office, or over a secure session you approve and can end at any time. -
You get it in writing.
A plain-English summary of what we did and what comes next — and the Square invoice by email, tidy for your books.
Same rates as everyone. On purpose.
$119 first hour · $85/hr after on-site in Honolulu, $75/hr · one-hour minimum remote from any island — no commercial markup, no minimum contract, and you can set a budget ceiling before we start. Everything else about billing lives on the pricing page.
Fair questions
Things people ask before they reach out.
Who actually shows up?
Rodri — Apple-certified (ACMT, ACSP, ACTC), plus CompTIA IT Operations Specialist and Google Cybersecurity. The same technician every time, so nobody has to re-explain their setup to a stranger.
Do you work on Windows PCs?
Yes. We're Apple-certified and Apple-first — and fully comfortable with Windows.
How much does it cost?
On-site in Honolulu is $119 for the first hour (travel included), then $85/hr after that. Remote is $75/hr with a one-hour minimum. Full details on the pricing page — no surprises is the whole point.
How do I pay?
The first hour is paid up front by card through a secure Square link we send you. If the job runs longer, we send a Square invoice for the extra time when we finish. Works fine from the mainland. No cash.