Pricing · Honolulu on-site + all-islands remote
Pricing you can see before you ever talk to us.
Most tech support makes you call to find out what it costs. Here it is instead.
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On-site — Honolulu
$119 first hour
Travel anywhere in urban Honolulu included. Then $85/hr.
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Remote — anywhere in Hawaiʻi
$75 per hour
One-hour minimum.
What that covers
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Always included
The fix, the patience, the explanations, and a written plain-English summary. No trip fee, no diagnostic fee, no surprise line items.
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Not offered
Hardware repairs. If your machine needs a shop, you'll get a straight answer and a referral — free.
In plain English: the price on this page is the price. If anything would change it, you'll hear it from us first.
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Set a ceiling if you like
Tell us your budget and we'll plan to it, and stop for your OK before passing it.
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Payment
The first hour is paid up front by card through a secure Square link. If the job runs longer, a Square invoice for the extra time arrives by email when we finish — works fine from the mainland. No cash.
Fair questions
Things people ask before they reach out.
What if it can't be fixed?
Sometimes the honest answer is "this needs a repair shop" or "it's time to replace it." You'll get that answer straight, with your options and rough costs — and you only ever pay for the time used.
How do I pay?
The first hour is paid up front by card through a secure Square link we send you. If the job runs longer, we send a Square invoice for the extra time when we finish. Works fine from the mainland. No cash.
Who actually shows up?
Rodri — Apple-certified (ACMT, ACSP, ACTC), plus CompTIA IT Operations Specialist and Google Cybersecurity. The same technician every time, so nobody has to re-explain their setup to a stranger.