Mac & PC support · Honolulu on-site + all-islands remote
Your family's tech people on the island.
In-home Mac & PC support in Honolulu and remote help across Hawaiʻi. Families on the mainland — hand us the tech worries, and get a plain-English summary after every visit.
- Apple-certified · ACMT / ACSP / ACTC
- On-site from $119 · Remote $75/hr
- Honolulu-based · remote across all islands
From 2,500 miles away
How it works when you're not here.
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You fill out the form from anywhere.
Tell us about your parent, their setup, and what keeps breaking. We reply within 24 hours.
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We take it from there — patiently.
A visit to their Honolulu home, or a gentle remote session, scheduled directly with them at their pace. Want to stay in the loop on scheduling? Say so in the form.
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You get the summary, and any extra time is invoiced.
After every visit: a plain-English write-up of what was done and what it means. You paid the first hour up front by card; if the job ran long, a Square invoice for the extra time comes to your email — any card, from any state.
What this actually solves
The calls stop being about the printer.
The recurring "the internet is broken" evening calls. The scam pop-up panic — we clean it up and show them what a real warning looks like versus a fake one. The printer standoff. And instead of a rotating stranger, one consistent, certified technician — Rodri — who already knows their setup.
What you can count on.
Published pricing — on-site is $119 for the first hour, then $85/hr; remote is $75/hr with a one-hour minimum. All of it listed before you ever commit. Real certifications, held by Rodri: Apple ACMT, ACSP, ACTC; CompTIA IT Operations Specialist; Google Cybersecurity. Patience is the product — nobody gets made to feel slow. Nothing on their machine changes without their OK. And every visit ends in writing.
In plain English: you handle it from the mainland, your parent gets a patient visit in Honolulu, and everyone stops dreading the phone.
Fair questions
Things people ask before they reach out.
Who actually shows up?
Rodri — Apple-certified (ACMT, ACSP, ACTC), plus CompTIA IT Operations Specialist and Google Cybersecurity. The same technician every time, so nobody has to re-explain their setup to a stranger.
Is remote access safe?
You approve the session before it starts, you watch everything happen on your own screen, and access ends completely when the session ends. Nothing happens without your say-so.
How do I pay?
The first hour is paid up front by card through a secure Square link we send you. If the job runs longer, we send a Square invoice for the extra time when we finish. Works fine from the mainland. No cash.
Ready to hand off the tech worries?
Request help for your familyTwo-minute form · we reply within 24 hours